Effective Date: 24 May 2026
These Product Delivery Terms explain how digital products are delivered to customers who purchase from keyrino.com, operated by FAKEL DIGITAL LTD (“Keyrino”, “we”, “us”, or “our”).
1. General Information
Keyrino sells digital products, including game activation keys, digital codes, and gift cards for platforms such as PC, PlayStation, Xbox, Nintendo, and other digital services.
All products are delivered electronically. No physical items are shipped.
By placing an order on our Website, you understand and agree that the product will be delivered in digital form to the email address or account associated with your order.
2. Delivery Method
After successful payment, digital products are delivered electronically to the email address provided during checkout or to the customer account used to place the order.
Delivery may include:
A digital activation key
A gift card code
A redemption code
Product activation instructions
Order confirmation details
Customers are responsible for ensuring that the email address and account details provided during checkout are correct and accessible.
3. Delivery Time
Most digital products are delivered shortly after payment confirmation.
In some cases, delivery may take longer due to:
Payment verification
Security checks
Technical processing
High order volume
Product availability
Incorrect or incomplete customer information
If an order requires additional verification, delivery may be delayed until the verification process is completed.
4. Payment Confirmation
Orders are processed only after payment has been successfully authorized and confirmed.
If payment is declined, canceled, reversed, or flagged as suspicious, the order may not be completed or delivered.
We may delay or cancel delivery if the transaction requires manual review or additional security verification.
5. Customer Responsibilities
Before completing a purchase, customers must carefully check:
Product title and description
Platform compatibility
Region restrictions
Activation requirements
System requirements, where applicable
Email address and account information
Activation details, platform requirements, and any important restrictions are provided on the relevant product page.
Keyrino is not responsible for delivery issues caused by incorrect email addresses, inaccessible accounts, region incompatibility, platform restrictions, or customer error during checkout.
6. Failed or Delayed Delivery
If you do not receive your digital product after purchase, please first check:
Your spam or junk email folder
The email address used during checkout
Your customer account order history
Whether the payment was successfully completed
If you still cannot locate your order, please contact us at info@keyrino.com with your order number and checkout email address.
Our support team will review the issue and assist you as soon as possible.
7. Delivery Completion
Delivery is considered completed once the digital key, code, gift card, or activation information has been sent to the email address or account provided during checkout.
Once a product has been delivered, accessed, activated, redeemed, or used, it may no longer be eligible for cancellation, return, or refund, except where required by applicable law or stated in our Refund Policy.
8. Incorrect Customer Information
Customers are responsible for providing accurate and complete information during checkout.
If an order cannot be delivered because the customer provided incorrect, incomplete, or inaccessible contact details, Keyrino may not be responsible for the delay or failed delivery.
If you entered incorrect information, please contact us immediately at info@keyrino.com. We will try to assist where possible, but we cannot guarantee that changes can be made after the order has been processed or delivered.
9. Security and Fraud Prevention
To protect customers and prevent unauthorized transactions, some orders may be subject to additional security checks.
We reserve the right to delay, cancel, or refund any order that is flagged as suspicious, fraudulent, unauthorized, or in violation of our Terms of Use.
Additional verification may be required before delivery is completed.
10. Contact Information
If you have any questions about product delivery, delayed orders, or digital product access, please contact us:
FAKEL DIGITAL LTD
Company No. 16154931
Registered Office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: info@keyrino.com