Return Policy

1. Digital Products and Consumer Rights

Our products are digital goods (such as game activation keys and gift cards), which are normally non-refundable once accessed, downloaded, or activated. However, we understand issues may occur, and we provide a fair resolution process in line with applicable consumer protection laws, including the UK Consumer Rights Act 2015 and UK GDPR.

2. Eligibility for Returns / Refunds

You may request a refund or replacement within 14 calendar days from the date of purchase if:

• The activation key or digital code does not work upon delivery

• You received the wrong product

• A technical issue prevents you from accessing or using the product and it cannot be resolved with our support team

3. Non-Eligible Cases

Refunds or replacements will not be granted if:

• The product has been successfully activated, redeemed, or used

• The problem is caused by your system not meeting the required specifications

• You change your mind after purchase without a valid technical reason

• You provided incorrect details during checkout that prevented delivery

4. How to Request a Refund

To request a refund or replacement:

1. Contact us at info@keyrino.com within 14 days of your purchase.

2. Provide your order number and a detailed description of the issue.

3. If applicable, include screenshots or proof showing the error or failed activation.

We will investigate your case and respond within 3 business days. If approved, refunds will be issued to the original payment method.

5. Processing Time

Approved refunds are processed within 5–10 business days, depending on your payment provider.

6. Our Commitment

We aim to provide a fair and transparent process. If a product is faulty or unusable due to our error or technical fault, you will receive either a working replacement or a full refund.

Contact Information
FAKEL DIGITAL LTD
Company No. 16154931
Registered Office: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Email: info@keyrino.com